REFUND & RETURN
We offer a 7-day return policy, which means you have 7 days after the reception to inspect your item, try it, and report us any problems you might encounter:
RETURNS
If the item does not fit or you have changed your mind about it, please contact us first at info@emmber.world and make a request for a return. Items without contacting us first will not be accepted.
Our customers are responsible for covering the cost of return shipments and coordinating it with their local post or carrier. Please note that the customer is responsible for any risks related to returning items.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
Once the item is well received and inspected by our team, we will issue a refund to the account used to pay the order.
After 7 days upon reception, returns for aesthetic or fitting considerations will not be accepted
DAMAGES
Please inspect your order upon reception and contact us via info@emmber.world if the item is defective, damaged or if you received the wrong item. This allows us to evaluate the issue and find a solution.
If the wrong item has been sent to you, we will provide you a shipping label to return the item and swiftly send you the right one.
EXCHANGES
Unwanted items would need to be returned to us, customers are responsible for covering the cost of return shipments and coordinating the return with their local post or carrier, all according to our return policies. Please note that the customer is responsible for any risks related to returning items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.